The problem
Support teams need a direct communication path without the operational weight of a general-purpose meeting platform. RemoteLink is shaped around the smallest useful product: presence, voice and remote collaboration.
Architecture
The solution separates Domain, Application, Infrastructure, Server, Client, Mobile and shared communication contracts. That division keeps product rules independent from transport and UI details, while allowing each surface to evolve at its own pace.
Why it belongs here
This case study demonstrates product thinking across backend and client boundaries. It also shows how a shared communication model can support web services, desktop clients and mobile experiences without making every surface depend on the same presentation assumptions.